Thank you for shopping with MHS HUB. We strive to ensure you are completely satisfied with your purchase. If you are not fully satisfied, please review our refund and return policy below.

1. Returns and Refunds

We accept returns and provide refunds under the following conditions:

  • Eligibility for Returns: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You must also provide a receipt or proof of purchase.
  • Timeframe for Returns: You may request a return within 07 days from the date of purchase. After this period, we are unable to offer a refund or exchange.
  • Non-Returnable Items: Certain products are non-returnable due to health and safety reasons (e.g., food items that have been opened or consumed). These include:
    • Opened or used honey products
    • Custom or personalized items

2. How to Return an Item

If you wish to return a product, please follow these steps:

  1. Contact Us: Email our customer service team at mhshub8@gmail.com with your order number and a description of the product you wish to return.
  2. Return Authorization: We will provide you with instructions and, if applicable, a return authorization number.
  3. Package the Product: Carefully package the item in its original packaging to ensure it is returned in good condition.
  4. Ship the Item: Send the product back to the address we provide. You will be responsible for the return shipping costs, unless the product was damaged or defective upon arrival.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment. Please allow 05 business days for the refund to appear in your account, depending on your payment method and bank processing times.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 07 days of receiving the product. We will arrange for a replacement, store credit, or a full refund, depending on your preference. Please provide images of the damage or defect along with your order number.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, please return the original item and place a new order for the desired item.

6. Refunds for Shipping Costs

Shipping costs are generally non-refundable unless the product is defective or we made an error with your order. If you received free shipping with your order, the value of the shipping will be deducted from your refund.

7. Sale or Discounted Items

Sale items or products purchased with a discount may only be refunded at the discretion of MHS HUB Honey. In some cases, we may offer store credit or exchange only for discounted items.

8. Customer Service

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at:

Email: mhshub84@gmail.com
Phone: 0329-6106966
Business Hours: Always open